National Help Desk – USCG Auxiliary National Help Desk

What kind of help do you need?

Public Affairs

Use the form link above for questions about Auxiliary Public Affairs. Additional information is available on the PA website at: http://wow.uscgaux.info/content.php?unit=a-dept

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Recreational Boating Safety & Education

Use the form link above for questions about the Auxiliary’s RBS Outreach programs including partnerships. Additional information is available on the RBS website at: https://wow.uscgaux.info/content.php?unit=b-dept. Please also use the form link above for questions about Boating Safety classes taught by the Auxiliary including replacing boating safety certificates. Additional information is available at: http://wow.uscgaux.info/content.php?unit=e-dept (see “Boating Class List”.)

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Member Training

Use the form link above for help with Auxiliary courses and programs (Core Training, BQCII, AUXOP, C-School, Leadership Development) as well as Auxiliary training systems – Auxiliary Online Classroom (“Moodle”) and the Auxiliary National Testing Center (NTC). This includes questions about content and Moodle course enrollment keys.

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Membership/HR Support

Use the form link above for questions about the following: – Culinary Assistance (AUXCA) – CG Recruiting Support – Auxiliary Recruiting and Retention – Health Services & Uniforms. Additional Information is available at https://wow.uscgaux.info/content.php?unit=h-dept

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Account Support

Use the form link above for login/password issues with: – AuxDirectory/AuxOfficer – Auxiliary Applicant Management System (AAMS) – National Testing Center (NTC) – Auxiliary Online Classroom (“Moodle”) – AuxdataII. Use this form to request a cgauxnet.us email account for an individual or a group (eligible staff only), or if you have password issues with your cgauxnet.us account.

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Website Support

Use the form link above to request assistance with WOW sites and National Websites. Additional information including WOW User’s Guide is available at: https://wow.uscgaux.info/content.php?unit=U-DEPT&category=cs-references.

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Forms

Use the form link above for help with all Auxiliary forms and certificates. Additional information is available at: https://forms.cgaux.org/

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Other IT Support

Use the form link above when no other form is applicable.

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Student Programs

Use this form to request information on the Auxiliary’s youth-serving programs, including: the Auxiliary Academy Admissions Partner Program (AAAP), the Academy Introduction Mission (AIM), the Auxiliary University Program (AUP, and the Auxiliary Youth Programs (including AUXSCOUT (the Auxiliary – Sea Scout partnership) and the Coast Guard Junior ROTC (CG JROTC) program.

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Response Operations (Auxiliary Use Only)

For use by Auxiliarists with questions regarding Surface, Air, and Telecommunications programs.

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Emergency Management (Auxiliary Use Only)

For use by Auxiliarists who have questions about Auxiliary emergency management programs and functions.

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General Support

Members of the general public should use this form for general questions when no other category is applicable. Auxiliary members are encouraged to first seek answers from their Auxiliary unit leadership and staff or from reference material before submitting a ticket.

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