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Troubleshooter

Help Desk + Knowledge Base Support

This category contains information and quick reference data for the Help Desk + Knowledge Base. Content stored in this category is restricted to registered staff only.

Next Steps
Next Steps

	Attaching Files to a Help Desk Ticket
	Difference between "Send Mail" and "As User/Phone"
	How does SPAM button work in Staff CP?
	How to link similar tickets?
	How to assign ticket to staff members automatically?
	Logging a New Ticket
	Inserting a News Article

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