Troubleshooter wizards guide you through a series of steps in order to diagnose and resolve common problems. Begin by choosing a troubleshooter category.
General Public Support (2866 Views)
This section contains information for general public on items such as public service system failures, online ordering systems, content and servers, public education, etc. You will also find information on items such as how to obtain copies of lost boating education licenses, joining the U.S Coast Guard Auxiliary and more. For support on basic website errors please visit "National Website Support" located below.
Auxiliary Member Support (7443 Views)
This category contains information on troubleshooting items such as: Aux Directory, WOW II, Member Zones, AUXDATA, AUXINFO, etc. This includes features such as password resets, initial account setup, etc. For support on basic website errors please visit "National Website Support" located above.
National Website Support (2773 Views)
This section contains support for the National Website errors and failures that are not confined to "Auxiliary Employee" or "General Public" categories . Notwithstanding the site/domain, please review the options in this category prior to submitting a ticket.
National Staff Support (1984 Views)
This category contains information pertaining to staff serving on the National Staff. Topics include national e-mail accounts, appointment steps, etc.
Help Desk + Knowledge Base Support (3985 Views)
This category contains information and quick reference data for the Help Desk + Knowledge Base. Content stored in this category is restricted to registered staff only.