Knowledgebase: TIMELY NOTICES
READ THIS BEFORE ATTEMPTING AUXLMS COURSES
Posted by COMO Jan Robert Munroe on 01 January 2014 03:52 PM

READ THIS BEFORE ATTEMPTING AUXLMS COURSES:

REPEATING COURSES: Certain courses, originally enrolled in 2013-2014, were opened for a five-year enrollment period, in error.  Enrollment periods thereafter were for 90-day periods.  Your AUXLMS "Completed Courses" tab (in "My Account"), will show the date completed and the expiration date for each open course.  Repeating any course during the enrollment period is counted as a "review", and not an additional completion. 

Although the AUXLMS Administrators cannot reasonably correct all past enrollments, they can, upon request, delete any such course, so that the member can enroll fresh.  Since these courses have already been recorded in the Auxiliary's information system of record, AUXDATA, there is no downside in removing them from the AUXLMS. If you have already repeated the course in full, another option is to use the "Self-Attestation Catalog" tab in the National Testing Center (NTC) to record the course completion.

NEW MEMBERS: New Members (and those with newly unique email addresses) may have to wait up to a week before the Coast Guard adds you to the AUXLMS database.

CHANGED YOUR EMAIL ADDRESS? To have your email address updated in the AUXLMS, simply open up a ticket on the National Help Desk, http://help.cgaux.org, requesting that your email address be updated in the AUXLMS. (For this purpose, Auxiliary policy requires that your email address is unique, not shared with another Auxiliarist.)  If you still have access to that previous email address, you can continue to use it as your AUXLMS “Username” and email address.  (If you no longer have access to that previous email address, you won’t be able to request a new password, as it would be sent to that bad email address.) 

AUXLMS Compatibility:

The AUXLMS is a U.S. Coast Guard, not Auxiliary, maintained site.  The U.S. Coast Guard recommends using INTERNET EXPLORER for all AUXLMS courses.  The use of Mac computers and/or any other Internet browser is not recommended by the USCG.

There is a simple “System Test” in the lower left of the AUXLMS login page.  All “green” does NOT insure compatibility, but could alert you to other potential issues.

Although there is a "Desktop|Mobile" link on the AUXLMS login page, This Help Desk cannot support the use of mobile devices.

Please note that there is additional information/options available on the Training Directorate's Core Training Web page.

Special note: It is possible, although rare, that the use of an incompatible browser might corrupt a course file on a member's AUXLMS account, so that even the subsequent use of a compatible browser might fail.  If this is suspected, the member may request that we have that course file deleted, via Help Desk ticket, so that the member may enroll fresh.

If you experience issues, please provide feedback via the Auxiliary’s National Help Desk.

This article was revised by BC-UMH on 23 January 2019 and believed correct as of that date.


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